Help Center
Frequently Asked Questions
Find answers to common questions about health insurance for Ukraine.
General Questions
Is health insurance mandatory for Ukraine?
Health insurance is strongly recommended for all travelers and legally required for certain categories such as journalists and media representatives. Border officials may request proof of insurance, so having coverage ensures smooth entry.
What does Ukraine health insurance cover?
Our standard policies cover emergency medical treatment, hospitalization, outpatient care, prescription medications, emergency dental care, and medical evacuation. Extended coverage also includes war risk protection.
How much does health insurance for Ukraine cost?
Standard coverage starts from approximately €3.30 for 3 days plus €1/day for additional days. Extended coverage with war risks starts from €5.32 for 3 days plus €1.60/day. The exact price depends on your trip duration.
Purchasing & Coverage
Can I buy insurance after arriving in Ukraine?
While possible, we strongly recommend purchasing insurance before departure. Having your policy ready ensures smooth border crossing and immediate coverage from day one.
What coverage amount do I need?
Our policies provide €30,000 in medical coverage, which meets the standard requirement for Ukraine entry.
What is the difference between standard and extended coverage?
Standard coverage includes emergency medical care, hospitalization, and evacuation. Extended coverage adds war risk protection, covering injuries from passive war-related incidents—recommended given current conditions in Ukraine.
Border & Documentation
What documents do I need at the border?
Have your insurance certificate (digital or printed) readily available. It shows your name, coverage dates, coverage amount, and the insurance company's contact information.
Will border officials check my insurance?
Border officials may request to see proof of insurance. Having documentation ready speeds up the entry process.
Do I need a printed copy of my policy?
Digital copies shown on your phone are generally accepted, but having a printed copy is recommended as backup, especially in areas with limited connectivity.
Claims & Emergencies
How do I make a claim?
Contact the insurance company's emergency line listed on your policy certificate. Keep all receipts, medical reports, and documentation. Follow their instructions for treatment authorization.
What if I need emergency care?
Call the emergency number on your policy immediately. They can direct you to approved facilities and may arrange direct payment with the hospital.
Is there 24/7 support available?
Yes, the insurance provider offers 24/7 emergency assistance in multiple languages.
Still Have Questions?
Our comprehensive guide covers everything you need to know about health insurance for Ukraine.